Shipping & Delivery Policy

CAFE Lighting deliver products Australia wide.    
 

Freight will be charged as additional item on our invoices.     
 

For all deliveries, CAFE Lighting will attempt to provide the best rate combined with the best service.      
As a guide only, freight on carton deliveries to :-

• Major cities and centres on the Eastern Seaboard is approximately 13% of invoice value.    
• SA, WA, Tas, NT and all other locations, prices are higher.
• For all large and fragile items > mirrors, furniture etc > these require specialist carriers and freight is charged accordingly.

Minimum freight charge for each delivery is $20.00 (ex GST).    
 

In order to minimise freight costs, CAFE Lighting strongly recommends pallet deliveries where possible.    
If required, CAFE Lighting will provide a freight quote for your approval before goods are shipped.    
Please contact CAFE Lighting's head office to attain a freight quote.    
 

If goods are to be picked up by the customer from CAFE Lighting's warehouse, advice of this requirement must be given before the goods are ready to despatch.    
 

CAFE Lighting automatically emails a despatch notice with courier details for all its deliveries.    
 

Orders normally ship within 2-3 days from receipt of CAFE Lighting's Order Acknowledgement.    
 

The Order Acknowledgement confirms the order received, the pricing and the availability. Out of stocks are identified with the likely availability date. Out of stocks lines will only be put to back order if requested by the customer and payment for the goods may be required at the time.    
 

Please note that backorders will not be held for total values under $100.00 (ex GST)    
 

FUTILE DELIVERIES    
Futile deliveries are described as "where the courier has attempted to deliver the goods with the full knowledge of the customer and there has been no-one available to receive the goods". This then leads to the courier having to return the goods to their despatch and book a new delivery schedule with the customer, which will incur new delivery charges from the courier.    
 

Futile deliveries are the responsibility of the customer and any subsequent charges will be invoiced to the customer account for payment before the goods are booked in for new delivery.